Built for the moments where “support” is actually the whole business.
We started Haast because enterprise BPO had stopped iterating. Support was treated as cost to be minimized, not leverage to be engineered. We think customers notice when their favorite brands treat them like adults — and that's worth building a company around.
Our thesis
Support is a product. Treat it like one.
Legacy BPO optimizes for seat utilization. We optimize for the moment your customer renews. Different objective, different company.
Founder’s note
Started with one pod. Stayed with one rule.
Five years ago we shipped our first pod in 22 days for a fintech that had given up on BPO. That rule — hire for the industry, not the seat — is still the one every contract carries today.
Haast exists because someone has to treat customer support like the product it actually is. That’s us. That’s still us.
— Mohit Bhararde, Founder & CEO
Values
How we operate.
Industry fit over staffing volume
We hire people who've lived your industry. Fintech agents who've shipped fintech. Healthcare agents with BAA-grade training.
Outcomes over output
Tickets closed is not a metric. Customers retained is. We only sign contracts where that's the scoreboard.
Name it or fix it
Named owners. Named SLAs. Named QA gates. If you can't name it, you can't measure it; if you can't measure it, you can't improve it.
Human in the loop
AI is leverage, never an alibi. Every AI-assisted touchpoint has a human who signed for the answer.
Timeline
Five years of compounding.
- 2021
Haast founded. First 40-seat pilot pod ships for a Series B fintech within 22 days.
- 2022
Expanded into two more verticals. First SOC 2 Type II attestation completed.
- 2023
Launched outcome-based contracting and the industry-specific hiring model.
- 2024
Multi-region delivery went live across US, UK, and EU. Crossed 1,500 operators.
- 2025
India delivery center opened. 99.6% blended SLA attainment across the portfolio.
- 2026
Haast Solutions relaunch — this site.
Let’s build your team
The support your brand deserves starts with a 30-minute call.
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